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Facilitation -- What is Facilitation
Pages 5 of 19 Different Facilitation Methods -- Approaches to Whole Systems Change

FAST CYCLE FULL PARTICIPATION

Purpose/ outcomes To improve an organization's key results through a redesign proposal (structural, technical work process, work content, role, and support system changes) and a transition plan.
Number of participants
  • Typically under 100 people per meeting
  • Can be designed for larger gatherings
Type of Participants
  • External stakeholders and organizational members (Meeting 1 and 2 Organization Search and External Expectations)
  • Organizational members only (Meetings 3-5 (Work Life Analysis, Technical Work System Analysis, and New Design and Implementation)
Typical Duration Preparation: 1 - 6 months
Event: 2 - 2 ½ days per meeting, 5 meetings
Total Transition: 2 - 11 months
Brief Example High-Speed Marking Systems, Inc. used FCFP to redesign assembly, pack, ship process. The effort resulted in:
  • Improvement in Customer Returns worth 10% annual gross revenue
  • Changed physical layout so that assembly, warehouse, pack, ship and customer service were co-located
  • People in those functions cross-trained to better control information and process flow accuracy
When to Use
  • Need suggests work redesign
  • Time is of the essence in the change effort
When Not to Use
  • Application is not work redesign.
  • Ill-will prevails in organization
  • No collaboration agreement between Management and Union, if there is one
Impact on cultural assumptions
  • Social affiliations, reporting and co-worker relationships, roles and responsibilities, authority, skill and knowledge, job progression, and pay are subject to change
Creator(s) Collaboration of Bill and Mary Pasmore, Al Fitz, Bob Rehm, and Gary Frank
Creation Date 1992
Historical Context Theory Based on sociotechnical systems work redesign and the theory and assumptions of the Search Conference

[If you have a website to recommend for this that may offer resources for further learning on this method, please
http://thataway.org/

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