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If you do use computers in the news room, place simple instructions on the wall or near each computer - in a language that is easy to understand for people not familiar with computers or computer words. Graphics can sometimes be helpful.
The program may be Word or another program: below is a sample of the instructions I use in my news room:

by Lisa Heft
For more information on Open Space
take a look around this website: www.openingspace.net
Reproduction and distribution of these pages are encouraged -- however, copies may not be sold --
and please cite the source, including web address: www.openingspace.net
Feel free to contact me if you have any questions: lisaheft@pacbell.net
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